Privacy Policy

Information We Collect

At AirCool Pro, we collect information to provide better air conditioning services to our customers. The types of information we may collect include:

Personal Information

• Name and contact information (phone number, email address, mailing address)
• Service location and property details
• Payment information and billing details
• Service history and equipment information
• Communication preferences and feedback

Automatically Collected Information

• Website usage data and analytics
• Device information and IP addresses
• Browser type and operating system
• Pages visited and time spent on our website
• Referral sources and search terms

How We Use Your Information

We use the collected information for legitimate business purposes related to our air conditioning repair and maintenance services:

• Service Delivery: Scheduling appointments, performing AC repairs and maintenance, and providing customer support
• Communication: Contacting you about services, appointments, estimates, and important service updates
• Business Operations: Processing payments, maintaining service records, and improving our service quality
• Marketing: Sending promotional offers, seasonal maintenance reminders, and service recommendations (with your consent)
• Legal Compliance: Meeting regulatory requirements and protecting our legal rights
• Website Improvement: Analyzing usage patterns to enhance user experience and website functionality

Information Sharing and Disclosure

AirCool Pro does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Scheduling and dispatch software providers
• Equipment suppliers and manufacturers for warranty purposes
• Marketing and communication platforms
• Website hosting and analytics services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate fraud or security concerns

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Secure data transmission using SSL encryption
• Limited access to personal information on a need-to-know basis
• Regular security training for our employees
• Secure storage systems with access controls
• Regular security assessments and updates
• Secure disposal of personal information when no longer needed

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Service records: Maintained for 7 years for warranty and service history purposes
• Payment information: Retained according to accounting and tax law requirements
• Marketing communications: Until you unsubscribe or request removal
• Website analytics: Anonymized data may be retained for analysis purposes
• Legal requirements: As required by applicable laws and regulations

Your Privacy Rights

You have certain rights regarding your personal information. Depending on your location, these rights may include:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a commonly used format
• Obtain information about how your data is processed

Correction and Updates

• Correct inaccurate or incomplete personal information
• Update your contact preferences and communication settings
• Modify your service preferences and account details

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your personal information
• Object to certain types of data processing

Marketing Communications

• Opt out of marketing emails and promotional communications
• Unsubscribe from newsletters and service reminders
• Manage communication preferences

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Types of cookies we use:

• Essential Cookies: Required for website functionality and cannot be disabled
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and provide enhanced features
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

Third-Party Links

Our website may contain links to third-party websites, including equipment manufacturer sites, industry resources, and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website with a new effective date
• Sending email notifications to registered customers
• Providing notice through our service communications
• Displaying prominent notices on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your privacy-related inquiries within 30 days and work with you to resolve any concerns about your personal information.

Compliance and Jurisdiction

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including but not limited to the California Consumer Privacy Act (CCPA) and other state privacy laws. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States.